IT Support That Actually Responds
Real technicians. Real solutions. Real fast. Our qualified help desk team delivers responsive support with guaranteed SLAs and industry-leading satisfaction rates.
Guaranteed Response Times
We don't just promise fast support—we guarantee it. Our SLAs ensure you get the help you need, when you need it, with clear escalation paths.
Response
15 minutes
Resolution
4 hours
Examples
- Server down
- Network outage
- Security incident
- Email system failure
Response
30 minutes
Resolution
8 hours
Examples
- Application crashes
- Printer serving multiple users
- VPN issues
- Shared drive problems
Response
2 hours
Resolution
24 hours
Examples
- Software installation
- Password resets
- Individual PC issues
- Email configuration
Response
4 hours
Resolution
48 hours
Examples
- How-to questions
- Feature requests
- Training inquiries
- Scheduled changes
Qualified Technicians, Not Scripts
When you call our help desk, you speak to real, qualified IT professionals who can actually solve your problems—not read from a script.
Qualified Technicians
Our team holds Microsoft, CompTIA, and vendor-specific certifications. Every technician undergoes continuous training to stay current with evolving technologies.
Industry Certifications
Microsoft Certified Professionals, CompTIA A+, Network+, Security+, and Azure certifications ensure expert-level knowledge across your IT stack.
Dedicated Support Team
No overseas call centers or rotating contractors. You'll work with the same experienced team who know your environment and your business.
Local & Remote Support
Get help your way—remote support for quick fixes, or on-site visits when hands-on assistance is needed. We come to you.
Extended Hours Coverage
Business hours support as standard, with 24/7 emergency coverage available for critical issues. We're here when you need us.
Multiple Contact Channels
Reach us by phone, email, chat, or our client portal. Submit tickets however works best for you and track progress in real-time.
Support You Can Count On
We measure everything so we can continuously improve. Here's how we're doing.
What We Support
From simple password resets to complex technical issues, our help desk handles the full spectrum of IT support requests.
How Our Support Works
A streamlined process designed to get you back to work as quickly as possible.
Contact Us
Reach out via phone, email, chat, or our support portal. We'll acknowledge your request immediately.
Ticket Created
Your issue is logged, prioritized, and assigned to the right technician based on expertise and availability.
Initial Response
A technician contacts you within our SLA timeframe to gather details and begin troubleshooting.
Resolution
We work on your issue—remotely or on-site—keeping you informed of progress until it's resolved.
Verification
We confirm the fix with you and ensure everything is working properly before closing the ticket.
Follow-Up
You receive a satisfaction survey and we document the solution to prevent future occurrences.
Need IT Help Right Now?
Don't struggle with technology issues alone. Our help desk team is ready to assist you with fast, friendly, and effective support.
Average response time: 15 minutes • 98% customer satisfaction